xe999 Terms and Conditions

Age and Eligibility Requirements

To open an account and use xe999's services, you must meet the following conditions:

• You must be 21 (twenty-one) years of age or older. This platform is only for users aged 21 and above.
• You must register an account in your own name and identity; registering under another person's name is strictly prohibited.
• Each person may operate only one account.
• You must provide accurate and complete information at the time of registration.
• If any account details change, you must notify xe999 support immediately.

Account Security

It is your responsibility to keep your account password and login details completely confidential. You are liable for all activities carried out through your account. If you suspect unauthorized access, immediately change your password from the xe999 Login page and notify the support team.

Identity Verification Process (KYC)

As part of operating a secure and transparent platform, xe999 reserves the right to verify users' identities. The following documents may be required for verification:

• National ID card (NID), passport, or other government-issued photo ID.
• Proof of current address — utility bill or bank statement (within the last three months).
• Proof of payment method ownership — such as a screenshot of your bKash or Nagad account.

Until verification is complete, xe999 reserves the right to restrict deposits, withdrawals, or account activity.

Welcome Bonus

On your first deposit at xe999, you can receive a welcome bonus of up to 120% worth ৳10,000. The terms for receiving and using this bonus are:

• Bonus wagering requirement: you must wager 25 times the total combined deposit and bonus amount.
• Wagering must be completed within 30 days of claiming the bonus.
• If wagering requirements are not met, the bonus balance will be forfeited.
• Specific terms apply to each promotion and xe999 may modify them at any time.
• Only one welcome bonus applies per account.

VIP and Cashback Program

xe999 offers cashback across five VIP tiers: Bronze, Silver, Gold, Platinum, and Diamond. VIP weekly cashback can be up to 0.8%. Cashback is calculated based on weekly net gaming losses and is credited to your account every Monday. The cashback amount is wager-free and can be used directly.

General Bonus Rules

• xe999 reserves the right to modify, suspend, or cancel the bonus program at any time.
• If bonus abuse is suspected, the relevant bonus may be forfeited.
• Claiming bonus benefits through multiple accounts is strictly prohibited.

General Gaming Rules

All games available on xe999 — slots, live casino, fishing games, cricket betting, and others — are governed by their own respective rules. The following general rules apply to all games:

• If a connection is lost during a game, xe999's server log will be considered final.
• If a technical error occurs during a game, that round may be declared void.
• A Random Number Generator (RNG) is used to determine game outcomes; results are completely impartial and fair.
• In the event of any dispute regarding game rules, xe999's decision is final.

Betting Limits

Minimum and maximum betting limits are set for each game and are displayed in the game interface. xe999 reserves the right to change betting limits under special circumstances. For sports betting — particularly cricket (BPL, IPL, T20 World Cup, ICC events) and football — bets will be processed according to the odds set before the match begins.

Strictly Prohibited Actions

Engaging in any of the activities listed below will result in immediate account closure and the associated balance may be forfeited:

• Operating multiple accounts or using another person's account.
• Bonus abuse or applying bonus arbitrage strategies.
• Attempting to hack, manipulate, or inject malicious code into the game software.
• Collusion — attempting to influence game outcomes by coordinating with other players.
• Using the platform for money laundering or illegal financing.
• Operating an account on behalf of a minor (under 21 years of age).
• Opening an account using a fake identity or another person's identity.
• Filing a chargeback claim against xe999 or attempting payment fraud.

Healthy Gaming Habits

xe999 believes in responsible gaming. We want our users to enjoy gaming in a safe and enjoyable environment. The following tools are available to users:

• Set deposit limits — daily, weekly, or monthly.
• Self-exclusion — the option to temporarily suspend your account for a set period.
• Reality Check — notifications about your gaming session at set intervals.

For more details, visit our Responsible Gaming page.

Use of Personal Information

xe999 collects, stores, and uses users' personal information only for the following purposes:

• Account creation and management.
• Identity verification and fraud prevention.
• Transaction processing and support services.
• Compliance with legal and regulatory obligations.

xe999 uses SSL encryption technology to keep user data secure. Personal information is not sold or disclosed to third parties. For more details, please read our Privacy Policy page.

Copyright and Intellectual Property

All content on the xe999 website — logos, designs, graphics, text, software, and related elements — is the exclusive property of xe999. Unauthorized copying, distribution, publication, or commercial use of this content is strictly prohibited. Content belonging to game providers such as Pragmatic Play, PG Soft, JILI, Spribe, and others remains the property of their respective owners.

Disclaimer of Liability

xe999 accepts no liability for the following:

• Interruptions to a gaming session caused by internet disconnection or technical errors.
• Issues with the user's own device or software.
• Delays or errors by third-party payment providers (bKash, Nagad, Rocket, Upay).
• The user's personal legal liability regarding gambling-related matters.
• Losses resulting from unauthorized access where the user shared their own password.

xe999 always strives to maintain service quality, however services are provided on an "as is" basis.

Reasons for Account Closure

xe999 may temporarily suspend or permanently close a user's account for any of the following reasons:

• Violation of these terms and conditions.
• Failure to verify identity or providing false information.
• Fraudulent activity or bonus abuse.
• Suspicion of money laundering or illegal activity.
• Prolonged inactivity.
• Self-exclusion at the user's own request.

In the event of account closure, any valid balance (excluding bonuses) will be returned, though this may be suspended while an investigation is ongoing.

Voluntary Account Closure

If you wish to close your account of your own accord, please contact the support team. All active bets must be settled and bonus wagering completed before the account is closed. Any remaining valid balance will be returned to the registered payment method once verification is complete.

Complaint Process

If you have any dispute or complaint with xe999, please follow the steps below:

• Step 1: Contact the support team directly via 24/7 live chat.
• Step 2: If the issue is not resolved, send a detailed email to [email protected].
• Step 3: xe999 will provide a written decision within a maximum of 14 business days of receiving the complaint.

xe999 is always committed to fair and prompt dispute resolution. The relevant account and transactions may be temporarily suspended while the dispute resolution process is ongoing.

Applicable Law & Amendments

xe999 reserves the right to amend these terms and conditions at any time. In the case of significant changes, users will be notified via their registered email or through a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the revised terms and conditions. If you have any questions, please visit our FAQ page or contact support directly.